top of page
Note : NDA & Sharing Note 

This case study is intentionally high‑level and based on Honeywell policies.
Detailed story, flows, visuals, and implementation specifics are not shared publicly and can be discussed 1:1 where appropriate.

Digital Services - Honeywell

Lead Product Designer | User experience, User research, Interaction, Visual design, Prototyping & Testing.

Aug 2023 - Dec 2024

DS9.jpg

Problem

Honeywell has a huge customer base with critical assets, and these assets generate large volumes of raw data. However, this data is underutilized due to limited user interaction and the lack of structured systems.

As a result, Offering Managers and SSMs face difficulties in identifying growth opportunities, incubating new AI tools, and providing remote optimization services.

Solution

Creating an opportunity identification tool that uses collected data to surface potential value areas for each customer by establishing continuous data collection mechanisms (Forge cloud) to build asset histories using AI/ML-driven platforms to deliver actionable insights, enable software incubation, and support remote optimization services for customer assets.

​

We focused on the following areas as a primary focus to target first :

​

1) Data and metrics for decision making.

2) Communication and feedback gathering.

3.Managing and tracking opportunities for upsell and cross sell. 

5014.png
5.png
2.png

Impact

Note: This feedback was gathered via Figma prototype, not production. The solution has since been developed and released to actual users, though usage data is not yet available.

What's Working Well​

  • All 9 users found the Opportunity Dashboard and Customer Portal to be strongly outcome-oriented

  • 3 users highlighted that the service sales team should adopt this as a habitual workflow tool

  • The Basic vs. Premium tier segregation in the Customer Portal was praised for its clarity

  • Entitlement Opportunity view was called out as particularly valuable for pipeline planning

  • AI/ML model outcome placeholders were recognized as highly scalable for future use

​

 

Recommendations for Improvement

  • Add navigation from the Customer Portal to other Honeywell tools, specifically APM integration

  • Introduce an issue log within the portal with ServiceNow connectivity

  • Support site segmentation into units, zones, or segments to accommodate large enterprise customers who self-manage their sites

  • Include links to relevant training materials directly within the portal

  • Link Maintenance Assist (MA) to this solution

bottom of page